Policies & Support

At TEDx Organizer Network (TON), we are committed to creating a reliable and transparent purchasing experience for all customers.

After completing your order, your ticket, service package, or merchandise receipt will be automatically sent and stored in the "My Purchases" section of your TON account. You will also receive a confirmation email with your order details and a digital receipt.

For physical merchandise, all items are shipped via verified third-party couriers. Customers have the right to inspect their package upon delivery to ensure accuracy and quality.

Once a purchase is completed and payment is confirmed, TON does not accept voluntary order cancellations. However, customers may request to update or correct information related to their ticket or service by contacting:

Requests for information updates (such as participant name, contact details, or organization) should be submitted at least 48 hours before the event. TON reserves the right to decline requests that may affect event security or participant verification.

Refunds or exchanges apply only in the following cases:

• The event or service is cancelled, postponed, or significantly changed by the organizer.
• The merchandise received is defective, damaged, or incorrect.

In such cases, customers may request assistance through the email above. TON will verify the situation with the organizer or vendor and process the refund or exchange accordingly.

All approved refunds will be issued to the original payment method used at checkout. Processing may take 7–10 working days, depending on the payment provider.

For merchandise or physical items purchased via TON's platform:

• Delivery is handled by certified logistics partners.
• Customers should check the package upon delivery.

If there are any issues, customers must report them immediately via cs.tedxorganizernetwork@gmail.com within 3 days of receiving the product.

Defective or incorrect items will be verified and resolved through replacement or refund as per TON's policy.

TON prioritizes transparency and fairness in addressing all customer concerns. When an issue arises, our Support Team will assist both customers and organizers to reach a fair solution.

Dispute handling steps:

1. Submit a request: Email cs.tedxorganizernetwork@gmail.com with your order ID and a short description of the issue.
2. Verification: TON reviews the case and coordinates with the event organizer or partner to verify responsibility.
3. Resolution: Valid cases are typically resolved within 7 working days. In complex cases, customers will be informed of the updated timeline.